Please remember that each piece of furniture is finished by hand with artistically applied colorants and glazes on an individual basis. Wood is a natural material and as such, has variations in grain, color, tone, feel and weight. Therefore, natural variations in these characteristics are unavoidable and will add value to your purchase. Every attempt is made to match our standard finishes and upholstery but slight variations will occur in grain, color, tone, feel, and distressing. We will not accept customers’ requests for refinishing an item without charge. If you are ordering items to be matched to a previous order, we suggest that you send us a piece of the existing furniture to match the finish. Custom finishes are available and will carry an additional charge that varies depending on the finish complexity and size of the item. Typographical errors and misprints in our documents are likely to occur for which we are not responsible. Unless it is specified on your order as to the correct placement indicating centering, top, side or bottom of the fabric, we will, at our own discretion, make that determination and we will not be held responsible for errors or customer dissatisfaction or perceived flaws to upholstery. Upon submitting and confirmation of samples of your custom finish following a price quote decisions are final. Clients are completely responsible for inspecting flaws upon shipping and upon confirmation of delivery we are not further held responsible for your order.